![]() ![]() ![]() Quotations, sales tickets and service tickets, and enhance their They can process business transactions such as Service, sales, or marketing transactions using the phone, e-mail,įax, or the Web. IC Agent Agent can handle inbound or outbound It supports agents and managers who are involved with the Tools to ensure efficient and consistent customer service byĬollaboration and communicating with customers over variousĬhannels. Part of SAP Customer Relationship Management (SAP CRM), provides Interaction center WebUI The Interaction Center Web Client, as Work with the system tools: BOL Browser and State the basics of the Model viewĬontroller concept. Web UI-Architecture - Unit Summary Describe the role of the UIĬomponents in the framework. State the role of the Business Object Layer in theįramework.Customization UI Configuration Tool ( T-Code Explain the classification of the Business GenIL and BOL summary Describe the functionality of the Generic Architecture Generic interaction Layer and Get a basic understanding of the model viewĬontroller concept. UI Components Summary Describe the role of the UI components in NetWeaver AS) to the client (the Web browser). Transfer Protocol (HTTP) from SAP NetWeaver Application Server (SAP Generic Interaction Layer (GeIL) and Business LayerĪrchitecture UI components - Role of UI components in theĪll data displayed in the Web browser is sent by Hypertext Understanding MVC Architecture, Modification andīuilding new MVC BSP page and integration of new flow logic BSP Appealing web application style visual design consistentĪcross on-demand and on-premise.Challenges New UI Architecture Easy to configure web client with minimal amount One Web-based, easy-to-use, and easy-to-configure UI for all SAPĬRM Online users. Describe theĭifferent layers of the web client UI software architecture. Pages (BSPs) and the underlying Business object layer. Web browser).Contents: UI components Generic interaction Layer andīusiness Object Layer.Purpose Explain the technical concepts andĪrchitecture used by the CRM web client UI ,Such as Business Server Weaver Application Server (SAP Net Weaver AS) to the client (the All data displayed in the Webīrowser is sent by Hypertext Transfer Protocol (HTTP) from SAP Net The Client side user interface isĬhanged from traditional SAP GUI to Web UI.Instead of SAP GUI, Webīrowser is installed at client side. SAP CRM Web UIWeb UI Architecture The CRM Web Client UI is built Challenges New UI Architecture & Concepts. Appealing ‘web application style’ visual design consistent across on-demand and on-premise. Easy to configure web client with minimal amount of coding. Use One Web-based, easy-to-use, and easy-to-configure UI for all SAP CRM Online users. Describe the different layers of the web client UI software architecture. Purpose Explain the technical concepts and Architecture used by the CRM web client UI ,Such as Business Server Pages (BSP’s) and the underlying Business object layer. Contents: UI components Generic interaction Layer and Business Object Layer. All data displayed in the Web browser is sent by Hypertext Transfer Protocol (HTTP) from SAP Net Weaver Application Server (SAP Net Weaver AS) to the client (the Web browser).The Client side user interface is changed from traditional SAP GUI to Web UI.Instead of SAP GUI, Web browser is installed at client side.The CRM Web Client UI is built to run within a Web browser. ![]()
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